Will
customers be
notified when
they will be
switched over?
If you would
like to be
notified when
your bill will
be switched
over, a
representative
will be more
than happy to
monitor your
account for you,
to see when the
switch will take
place. Until
then, you should
receive a card
in the mail from
ERCOT giving you
information
about your
switching
process. |
When
will online
payments be made
available?
Online payments
might be an
option that will
be offered to
our customers in
the future. |
Do we
require
deposits? If
credit check
declined, can
deposit be
accepted for
service?
No, we do not
require deposits
whatsoever. If
your credit
check has been
declined, a
deposit will
still not be
accepted for
service.
Unfortunately,
you will have to
find a different
provider. |
Are
there monthly
service charges
or any other
hidden fees?
There are
absolutely no
monthly service
charges or
hidden fees. The
only charges you
will incur on
your bill will
be your usage x
rate= amt; along
with tax. |
Are
there any
discounts for
seniors or
disabled
customers?
At this time,
there aren’t any
discounts for
seniors or
disabled
customers, but
this might be an
option offered
in the future. |
When can
I expect my
first bill?
You can expect
to receive your
bill 30-45 days
after your start
date with your
new provider. |
How can
we receive our
monthly
statements?
Monthly
statements can
be issued by
regular mail or
email. Once you
receive your
first bill, feel
free to contact
our customer
service
department if
you would like
to receive your
bill via email. |
When
attempting to
apply online,
what if service
address is
unable to be
located?
If you have
tried to sign up
online and it is
unsuccessful,
feel free to
contact your
TDSP (whoever
owns your
utility lines),
and ask them for
your ESI ID
number. Once you
receive your ESI
ID number, you
should be able
to sign up
online. |
Do you
have programs
for people on a
fixed income or
low income
assistance?
Unfortunately at
this time, there
aren’t any
discounts for
people on a
fixed income or
low income
assistance.
|
Texas residents now have
the power to choose
their power company.
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Service.com in business
since 2004 is an
Authorized Broker Agent for
for multiple Retail
Electric Providers. We
are based in Midland,
Texas.
Our
goal is to provide all
Texans both residential
and business the power
to save on their utility
bills, promote energy
conservation and develop
vertical energy markets.
If you would like your
company featured on our
family of sites please
call:
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432
440
4921
Electric Companies We
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